Team Ruthwik

Snapdesk is an AI-powered customer support platform that turns customer complaints into evidence-backed, policy-driven decisions. When a customer receives a damaged product, they usually have to explain the issue, upload photographs, wait for a support agent to investigate, and go through a lengthy refund or replacement process. Snapdesk aims to simplify this entire workflow. Customers submit their complaints through a dedicated portal using text, images, videos, or optional voice notes. The system analyses the submitted evidence, identifies and tracks potentially damaged regions, and generates a structured damage report. It then evaluates the findings against the specific business's policies and decision thresholds to recommend an appropriate resolution, such as a refund, replacement, repair, rejection, or human review. Businesses get a separate dashboard where they can manage complaints, configure their own policies, monitor product-wise damage and return trends, and review AI-generated decisions. One important aspect of Snapdesk is that every business has its own policies. A complaint involving a product purchased from one business must never be evaluated against another business's rules.