SnapFix

SnapFix is a repair copilot that turns a photo or a short video of a broken appliance into a diagnosis and an illustrated, step-by-step repair guide. The user uploads a photo (or a video) and, optionally, describes what they see or hear. SnapFix works media-first: it reads the image itself before asking anything, and asks only the one or two questions the media cannot answer — zero questions when it is already confident. It identifies the appliance (type and brand) from the media; if no model badge is visible, it asks for one photo of the front panel or model plate and reads the brand and model from that photo automatically — never a typed model field, never a guess. The diagnosis lands on the user's own photo: the faulty part is highlighted exactly where it sits on their machine. Every diagnosis carries a confidence level, a plain-language verdict (do it yourself, or RISKY for dangerous repairs), and an estimated cost and time. A proven case from testing: a washing machine leaking from underneath, photo uploaded with no symptom text at all — SnapFix returned a disconnected drain hose at 90% confidence, verdict DIY, $0 if the hose can be reused ($10–$25 if it needs replacing), 20–30 minutes. After the diagnosis, SnapFix automatically builds a personal repair guide: one illustrated step per repair step, shown under its step alongside the real annotated photo and the written instruction. It then presents one numbered checkout list — the exact replacement part (plus a backup part, labeled "buy only if the old one is damaged") and every tool the job needs, with retailer links (PartSelect.ca, Amazon.ca as alternative). The user confirms and pays at the retailer; SnapFix never checks out on anyone's behalf. A built-in chat stays open after the diagnosis so the user can ask questions about that specific repair mid-job. Safety is built into the verdicts, not bolted on: SnapFix always explains the fix, but dangerous repairs are labeled RISKY — a licensed technician is recommended, and step 1 is a DANGER note (shut off gas or breaker, verify power is off, discharge stored energy) before the full repair steps. It stops with no repair steps only for an active emergency happening right now (smelling gas, sparks or smoke, water flooding live electrics).