Luxury hotels collect years of guest data, from past stays, preferences, dietary needs, and behavioral patterns. However, they fail to act on it in the moment that matters most, the pre-arrival call. Forecourt is a voice-first AI concierge that intercepts that call, listens naturally, and synthesizes across three streams: guest history, today’s flight and schedule, and real-time property context to surface the perfect anticipatory offer before the guest walks through the door. When a returning guest mentions it is their anniversary, the system has already recalled their engagement weekend stay in the corner suite, checked dining and chef context, and prepared a personalized experience before the conversation moves on. If the guest asks for something the property cannot deliver internally, Forecourt escalates it into a Request and routes it to outside partners. The Requests view shows the service type, who requested it, when they requested it, and a shortlist of local vendors to call immediately. It also supports a handoff flow to Cvent so teams who live in Cvent can view the same request there. Every action fires in real time to a live operations dashboard. Every call ends with a printed day sheet and a briefing card for staff handoff. One call. Every request and guest tracked. Zero friction.
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