Ucha

Üchá is a voice-first dispatch system for luxury hotels. Hotel staff push to talk in plain language — "extra towels to 814, Mrs. Chen Wei" — and Üchá automatically extracts room, intent, urgency, and language, routes the request to the correct department (housekeeping, maintenance, front desk, concierge), and posts it both to a live dashboard and into the team's existing Microsoft Teams channel. Two surfaces, one source of truth. Built for properties like Rosewood Sand Hill where guests currently wait while staff manually triage requests across separate Teams channels. Üchá cuts time-to-acknowledge from the industry's 4–7 minute peak baseline to under 60 seconds, with a low-confidence review queue so nothing gets dropped when audio is unclear.