Cassiopeia is a voice-first AI concierge for luxury hospitality — an ambient intelligence layer that anticipates guest needs before they speak. It solves the hospitality industry's biggest gap: today, guest preferences live in PMS notes nobody reads in real-time, language barriers slow every interaction, and emergencies depend on staff finding the right phone number under stress. The demo covers three real scenarios: 1. Arrival — Astra greets guests in their preferred language (Mandarin ↔ English code-switch), already knowing their room temperature, pillow preference, and rideshare ETA from profile data delivered via QR scan. 2. Recommendations — real Yelp + Google Places search filtered by guest dietary needs, with Claude-powered cultural pairing that connects the guest's heritage to nearby venues. Books the reservation and dispatches rideshare in the same turn. 3. Emergency — tone shifts to calm empathy, then orchestrates four systems in parallel: nearest pediatric ER lookup, priority rideshare dispatch, hotel staff page, and elevator unlock. Astra stays on the line until the guest is safe. Makes real calls and passes the relevant information. Built in 6 hours. Makes real API calls — not mocked.
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