The Passport
Built at Hospitality 2030: A Rosewood Sand Hill Hackathon · May 16, 2026 · Menlo Park, CA
The Passport is a luxury hospitality CRM where the central artifact is a passport — an itinerary that begins before booking, accumulates stamps across activities, holds a conversation with a single AI concierge (James, powered by Claude Opus 4.7 with tool-use, voiced by ElevenLabs), and recombines into the right post-stay outreach. The product is the loop: a post-stay message lands, the guest taps, returns to a Passport Preview pre-filled with everything we learned last time — including observations staff captured during the stay. Built on the validated insight (confirmed by the Rosewood Sand Hill front desk this morning) that every guest currently gets the same blast text.
