Aakash N S - Sera AI Concierge

This project demonstrates future of hotel booking and arrival. "Sera" is a voice-based AI concierge for Rosewood hotels to provide a personalized welcome & stay experience for regular guests. Based on the booking & flight details, and the guest's previous stay at Rosewood hotels, Sera schedules pick-up, sets the room ambience, and recommends activities at the property. ***BOOKING PAGE EXPERIENCE*** On the booking page, guests do the following simply by talking to Sera: 1. Review details about their stay, flight, pick-up etc. 2. Change their check in (arrival) & check out (departure) dates 3. Change the type of room you're staying in (e.g. Hillside, vineyard, treehouse) 4. Request room temperature, lighting, aroma, bath water changes 5. Review recommended activities & reschedule them if needed 6. learn more about the neighborhood and place of interest 7. and much more.. ***INTERACTIVE FEATURES*** The experience of talking to Sera on the booking page is almost magical: 1. As you ask for information, the page is automatically scrolled to the relevant section. 2. When you request changes, they are highlighted on the screen to offer real-time feedback. 3. You can view a transcript of your conversation with Sera as an overlay or hide it away. ***TECHNICAL STACK*** The app is built using React & Next.js, and it uses Eleven Labs for text-to-speech and speech-to-text and Claude 4.5 Sonnet as the intelligence layer. Interactivity is achieved using tools made available to the agent.