Florez's Team

The problem. In Bogotá, potholes, open manholes, broken streetlights and risky trees can stay unrepaired for months. Citizens don't know which agency is responsible, and reports get lost between agencies. When an agency answers, it often says "repaired" without fixing anything, and nobody checks. Citizens stop reporting because nothing happens. The project. CiviCO is a web platform where citizens report urban damage with a photo, a short note and a map pin. The rule at its core is that a damage is only marked as fixed when a new photo proves it. An agency saying it fixed something is never enough. Muse Spark reads each report. It identifies the damage type (10 categories), rates the urgency and rejects photos that show no damage. It also reads the markings on manhole lids and poles to send the report to the right agency. SAM 3.1 segments the damage to estimate its size, and blurs faces and license plates before anything is published. Reports of the same spot are grouped into one public Issue on a map. Each Issue shows how many people reported it, how long it has been open and which agency is responsible. A citizen can file a formal derecho de petición, the Colombian legal petition that gives the agency 15 business days to answer. Their personal data is encrypted and shared only with that agency. Filing is simulated in this version. When the agency claims a repair, anyone can upload a new photo. Muse Spark and SAM 3.1 compare it with the original photo. The Issue is marked verified only if the damage is gone, and reopened if it is still there. A public Agencies page shows each agency's overdue petitions, evasive replies, and claimed repairs that photos confirmed or disproved. Why it matters. CiviCO gives citizens a simple way to report damage and holds agencies accountable with photos. It also shows the city where the damage is and how long it has gone unrepaired. Tested on 55 real, hand-labeled photos: the damage type was correct 97% of the time from the photo alone, 89% of photos with no damage were rejected, and model cost averaged about $0.011 per report. Live at civic.jesusflorez.cloud.