BME3412

Muse for SMB is a desktop app that learns a small business’s routine tasks by watching the owner do one and listening to how they make decisions. In our demo, a surf shop owner refunds one damaged board and says “damaged in shipping means refund, wrong size means exchange, anything else, ask me.” Muse then works through the other seven tickets in the shop’s real admin site. It resolved six and left the bank chargeback for her, because none of her rules covered it.