BasilMinTyme

Community Connect turns WhatsApp customer calls into structured cases that a human reviews before handing them to a colleague. Small teams often rely on hurried notes, risking missed details, misunderstandings and lost enquiries. The demo uses a fictional property-viewing enquiry where an incorrect address or date could waste a customer’s journey. The working prototype combines WhatsApp Business Calling, Muse Voice Transcribe and Muse Wonder through Meta Model API. Muse Voice Transcribe converts call audio into text. Muse Wonder compares the transcript with agent notes, drafts a structured case, highlights conflicting or missing information, and proposes next steps. The human agent checks the sources, corrects errors and reviews the case before approving a PDF export for follow-up. Unanswered questions remain visible, and requested appointments stay unconfirmed until someone checks availability. The demo deliberately introduces note-taking errors to demonstrate conflict detection and human correction. The aim is to reduce rewriting and improve handovers for small businesses and community services. Built solo by Sarah Liu, Founder & CTO of BasilMinTyme.