Suzeasy

Support Inbox Triage solves a simple, costly problem: support mail that never gets a reply. It loads a sample inbox of 8 fake emails, skips the 2 already replied emails before any AI call, and classifies the 6 unreplied emails by topic and urgency. It then shows them in a queue sorted by urgency first, then oldest first, so a locked out customer and a checkout crash sit on top, ahead of lower urgency billing and address questions. For each queued email, it drafts a short reply for human review. It never sends email, and it never invents a shipping date, a refund amount, or a fix. A human must approve or edit the draft before it is used. The result is a simple dashboard a support team can scan in seconds: 6 unreplied, 2 critical or high, 4 topics, with a draft ready under each email.