Clawback

Independent hotels lose money to Booking.com and Expedia twice. First, commissions are billed as booked, not as stayed: no-shows, shortened stays and unprocessed corrections get invoiced anyway, and dispute windows close in as little as 48 hours. Second, hotels keep paying 15–20% commission on guests who are already loyal. Clawback is an autonomous enterprise agent that audits the hotel's entire OTA relationship. It runs three phases in one tool-use loop: a daily SENTINEL that catches unmarked PMS events before they get invoiced (with the contractual countdown on screen), a monthly AUDITOR that reconciles every invoice line against the PMS, the extranet log and each OTA's own contract, and a WIN-BACK engine that identifies repeat OTA guests via RFM and drafts personalized direct-booking offers under the hotel's written benefit ladder. Every decision cites its evidence (contract clause, PMS record, extranet log, invoice line) with clickable citations and a confidence score — including when the agent declines to act: two reservations with the identical symptom get opposite verdicts, because commission follows the money the hotel actually kept. Correct the agent in chat and it learns: rules persist, totals recompute instantly, and every future audit applies them. Core reasoning runs on Vultr Serverless Inference (Kimi-K2.6 driving a 13-tool agent loop) and every document retrieval goes through VultronRetriever (rerank), with relevance scores visible live in the reasoning feed. Deployed on a Vultr VPS. Guest-history data is modeled on 12 months of real, anonymized arrival data from the hotel. The problem comes from GROVA's real consulting engagement with an independent hotel in Oaxaca, México; the product was built entirely during the event.