1st Place

Capco

Name: Global Codex Hackathon: [London]
Start: 2026-04-15T09:00:00.000Z
End: 2026-04-15T19:00:00.000Z
Location: London, UK

Built at Global Codex Hackathon: [London] · Apr 15, 2026 · London, UK

Demo video · According to the FCA, over 50% of UK adults have at least 1 vulnerability characteristic. 13 million people still rely on physical branches / in person banking support. At the same time, retail banking agents currently operate with fragmented data, limited context, and increasing regulatory pressure, leading to inconsistent decisions, missed vulnerability signals, and potential customer harm. This solution solves that problem by providing real-time, explainable decision support, enabling agents to make consistent, compliant, and proactive customer-centric decisions./…

Sentra is a real-time decision intelligence layer embedded in retail banking frontline interactions. It transforms fragmented customer data into a dynamic “digital twin,” enabling agents to understand customer context, assess vulnerability, and take the most appropriate action (proactively or during live interaction). Key Features: - Digital Twin: Real-time, contextual view of the customer (financial, behavioural, interaction signals) - Vulnerability Assessment: Explainable identification of financial stress and customer risk with clear guardrails - Intelligent Orchestration: Dynamic next-best-actions, including recommendations, suppression of harmful offers, and tailored guidance - Agent Interface: Real-time prompts, reasoning, and suggested actions during calls

Team