Track: Memory You Can Govern. What an agent remembers is data someone has to answer for, and nowhere is that clearer than when a senior employee retires. Their process knowledge, the workarounds, the order of operations, the client quirks, walks out the door, and dumping it into a wiki gives everyone access to everything. Handover is a voice agent that runs exit interviews with a retiring expert across several sessions, and its memory governs itself: Memory changes the next run: the agent stores open gaps and contradictions from earlier sessions and uses them to choose its next question. Memory on vs off side by side, plus LangSmith traces, prove that memory changed its behavior, not just filled the prompt. Who can read each memory: as it extracts knowledge, the agent assigns every memory an access level. Client-confidential details stay senior-only, override procedures go only to the successor, and general know-how is shared with the team. The junior taking over hears the expert’s fix in their own recording, the intern gets team knowledge only, and nothing leaks between levels. How long it lives: memories about systems being retired expire automatically. How it gets corrected or forgotten: a correction creates a new version that supersedes the old one, and forgetting a memory cascades to everything built from it, updating every screen live.
Team
