Refund guard
Agents in Context Toronto: a MongoDB HackathonRefund Guard is a voice AI agent that handles inbound refund calls and decides in real time whether to approve, escalate, or decline, using MongoDB Atlas Vector Search to match what the caller says against a library of known scam scripts. Every decision is backed by governed memory: fraud patterns that have TTLs, merchant-scoped privacy, and analyst correction workflows. The system learns from every confirmed scam, so the more it's used, the harder it is to fool.
Team
