Awaaz

Awaaz ("voice") lets any citizen in India report a civic problem just by speaking in Hindi, Hinglish or English. All code was written during the hackathon week, from October 27; before the event I had only sketched the idea. The problem: in small-town India (the photos in my video are from Forbesganj, Bihar), a choked drain or a garbage pile stays for months. Most people never complain, because the forms are in English, the offices are far, and nobody knows which department owns the problem. Even when someone does complain, nobody can see whether anything happened. What Awaaz does: - Citizen: speaks the problem, adds the exact GPS spot with one tap and an optional photo. Within seconds they get a complaint number, a private random tracking code (AWZ-XXXX-XXXX), the right department, the urgency and a reply in plain Hindi. - AI agent: a Muse Spark agent routes the report, sets its urgency, finds duplicates nearby and joins them (so one problem gathers its supporters), checks the photo with SAM 3.1, and writes a formal Hindi letter. Every answer of the agent is checked in code before it is accepted. - Tracking: the citizen follows every step of the department's work (filed, inspected, approved, work started, fixed), with when it happened, how long it took and what the department wrote. The page updates itself. If a department stays silent for two days, the page says so for everyone to see. - Officer dashboard: work is sorted by danger first, then by how many people reported it, with the map pin, the agent's reasoning, the photo with SAM's mask and a ready letter. New complaints ring a bell within seconds. A district officer can narrow everything to one department, and pick the last hour, today, or 7, 30 or 90 days. The officer types a two-word note in Hinglish; the citizen gets a polite Hindi update. - Public dashboard: for every town, anyone can see what was reported, what is an emergency, what got fixed and how fast each department answers. Personal data is never shown. - Privacy and safety: mobile numbers are kept only as a salted fingerprint, ID numbers are masked before any model sees them, photo GPS is stripped, and every photo and report is screened so nothing sexual, gory or abusive is ever published. Open source under the MIT licence, 103 automated tests. HOW TO TRY IT Live demo: https://awaaz-agent.onrender.com/ (free server: the first visit after a quiet spell may take up to a minute) 1. Citizen: open the link, tap "शिकायत करें" (or switch to EN at the top), speak or type a problem, add the location and a photo, and send. Note the AWZ-XXXX-XXXX tracking code. 2. Tracking: open "हाल देखें" and enter the code to see every step and its time. 3. Officer dashboard: https://awaaz-agent.onrender.com/officer.html Officer demo login: username: demo.officer, password: PASSWORD_YAHAN Keep the dashboard open and file a complaint from another tab or phone: a bell rings within seconds. Pick a department or "Today" to narrow the view, then move the complaint forward (inspected, approved, work started, fixed) with a short note; the citizen's tracking page updates by itself.