Gus Dominguez

Comfi Autopilot is a full AI operations team for short-term rental operators. It answers guests in the operator's own voice and learns from the operator's grades, hands every emergency to a human, watches the outside of the property through its cameras, runs cleaner turnovers, and handles owner statements and pricing. Today, graded messaging, the emergency handoff, the camera watch with the cleaner and vendor no-show checks, and the owner statement run live. Turnover assignment is planned by the system today, from the operator's own bench order, and applied by a person. Pricing control, the automatic write into the cleaning schedule, and the call escalation are next. The operator runs 13 listings around Chicago, with Autopilot live on his own five units. He turned off his property software's built-in autopilot because it sounded like a robot and did not send the messages he wanted sent, and built the operations team he wanted instead. Graded messaging: every guest message is triaged Confirm, Act or Ignore and drafted in the operator's voice; he grades each answer, and a low grade benches that kind of answer. He labeled about 300 of his real guest messages himself to build the triage rules; on a graded test of 107 real messages the system scored 77.2 percent. Live trial on his own listings, Oct 30 to Nov 2: 1 acknowledgment sent, 0 answers sent, 8 held, 5 automatic disarms, each the safety rules stopping the system on purpose. Emergencies go to a human: a problem report gets one pinned acknowledgment and an alert to the operator; no fix is ever promised by the system. Eyes on the property: for a clean's scheduled window the system reads the property's exterior camera stills and logs a pass or alerts the operator; proven on a real Oct 30 clean, person at the door three times in the window, check passed. Owner statements: it builds the real monthly statement from live payout data; October for his own unit tied out to the cent, difference $0.00, scheduled and not sent.