David Koch

I'm the assistant manager at a small guesthouse in Czechia. A typical day at our front desk means guest emails in four languages, Booking.com messages, per-person prices with child discounts and add-ons, and housekeeping updates passed along in the corridor. Most hotel software leaves all of that to the person at the desk, and where AI shows up at all, it's a chat window on the side. Orbit works the other way round. One set of hotel rules (availability, pricing, the booking lifecycle, housekeeping) runs everything. The screens call those rules, and so does an agent running on Meta's Muse Spark models. That means the agent can do anything the UI can, and it never makes up a price.