HADFAMILY

FrontierBase helps small businesses provide customer support using information they already have in spreadsheets and documents. For this hackathon, I added an automated phone support (ARS/IVR) feature using Meta Muse Spark 1.3. Normally, setting up a phone support system means manually organizing FAQs, creating menu structures, writing responses, and checking that everything matches the business's policies. I wanted to automate as much of that work as possible. Muse reads the support data, identifies customer questions, creates phone menus, and generates responses. It also checks the results against the original information and attempts to fix missing or incorrect routes automatically. I tested the system with 60 sample FAQ entries from an online clothing store. It organized 65 customer intents into six main menu options and 55 answer destinations. The automated audit initially found 10 issues, which were resolved in two repair rounds. All 65 local backend regression tests passed. I also built a management interface for reviewing and publishing the menus, and a customer-facing interface for keypad navigation and voice playback. The complete voice experience still needs further validation, but the core generation and verification workflow is working. The goal is simple: let small businesses turn their existing support information into a usable phone support system without having to build everything by hand.