DPM Agent

DPM Agent is a WhatsApp front desk for Dominican clinics. In many clinics the schedule runs on WhatsApp and the phone, and the receptionist answers the same messages all day while attending patients in person; messages go unanswered and cancelled slots stay empty. Many patients write in Haitian Creole, which most tools ignore The agent books, reschedules and cancels appointments in Spanish, English and Haitian Creole, by text or voice note, and reads insurance cards from a photo. It fills cancelled slots from a waiting list on its own, sends reminders, schedules doctor-ordered follow-ups, handles families sharing one phone, and routes “see me today” requests to urgent slots or an extra-slot request that only staff can approve. It never gives medical advice: clinical questions go to a person, emergencies get the emergency number, and an output filter checks every reply. Doctors have their own verified WhatsApp channel; staff have a dashboard. Built with privacy and security first: encrypted patient fields, strict CSP, TOTP for admins, and 235 evaluation cases in CI.