VoxPolicy is a reasoning-first multilingual voice agent for call centers showcasing Claude's transparent reasoning, autonomous tool use, and cross-lingual understanding. Key Features: - Automatic customer identification by phone number - Real-time voice (Deepgram STT + ElevenLabs TTS) - Visible AI reasoning — Claude's thinking displayed live - Multilingual — English, Spanish, Mandarin with auto-detection - Customer memory persists across interactions - Autonomous tool use — search policies, update memory, or escalate - Smart escalation with structured handoff summaries Tech Stack: React, FastAPI, Claude Sonnet with extended thinking, Deepgram, ElevenLabs, SQLite Why "Amplify human judgment": VoxPolicy doesn't replace agents — it makes them better. Complex situations escalate with full context: customer history, sentiment, churn risk, and recommended actions. Visible reasoning lets supervisors understand every AI decision, building trust in autonomous customer service.
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