Bedside is an AI system that automates routine hospital-to-family communication while enforcing a hard boundary on what AI is allowed to deliver. The problem: nurses spend 30+ minutes a day fielding repetitive phone calls from patients' families asking for status updates, and families of hospitalized patients have no reliable way to get information without calling the unit. Bedside takes a short nurse dictation plus the patient's FHIR chart data and runs every fact through an AI classifier with three outcomes: safe facts are automatically texted to family members in their own language, facts requiring context trigger only a nurse-approved "a nurse will call you" notice, and serious findings lock the texting channel entirely, the system schedules a human phone call and gives the nurse a briefing of what the family already knows and has asked. Family members can text questions back: the system answers only from already-shared facts or verifiable events (like whether a doctor has visited), and routes all clinical questions to the care team using a fixed, unvarying reply. The result is that nurses stop making routine update calls, families get proactive information instead of chasing it, and bad news is never delivered by AI, only by a human voice.
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