Monica

An AI-powered WhatsApp bot that automates San Francisco 311 service requests. Users report issues (potholes, graffiti, illegal dumping) via WhatsApp messages, and the system uses Gemini AI to analyze the conversation, extract location and issue details, and automatically submit requests to SF 311. The project includes: - Multi-turn conversational AI for clarifying issue details and location - Multimodal support: analyzes text, images, and video to understand what's being reported - Automated browser-based form submission using Playwright - Real-time dashboard showing message processing and request status - Integration with Twilio WhatsApp API The bot simplifies civic engagement by allowing residents to report issues through natural conversation instead of complex web forms.