# ADEN (Autonomous Defect & Experience Navigator)

- **Event:** [Global Codex Hackathon: [Singapore]](https://cerebralvalley.ai/e/open-ai-hackathon-singapore-virtual)
- **When:** Tue, Apr 21 at 9:00 AM – 9:00 PM (GMT+8)
- **Where:** Online
- **Team:** [Yong Rhee](https://cerebralvalley.ai/u/kanto), [Joosub Byun](https://cerebralvalley.ai/u/Joosub)
- **Demo video:** https://www.youtube.com/watch?v=wwjXYHKQzxI
- **Gallery:** https://cerebralvalley.ai/e/open-ai-hackathon-singapore-virtual/hackathon/gallery
- **Page:** https://cerebralvalley.ai/e/open-ai-hackathon-singapore-virtual/hackathon/gallery/18

ADEN is an AI agent that automatically collects, triages, and resolves customer support tickets for a global SaaS product. It reads tickets from multiple channels (Gmail, Google Sheets), classifies them by analyzing the actual product codebase and support documentation using Codex, and takes action — answering FAQs via Slack, escalating real defects to the PM, and auto-generating code fix PRs for recurring UX gaps.

Key Features
- Multi-channel CS collection: Automatically pulls tickets from Gmail and Google Sheets into Linear
- Code-aware triage: Codex reads the product's frontend/backend code and compares it against support documentation to determine whether an issue is a defect, FAQ, or UX gap — not just text classification, but actual code-level judgment
- Auto-response via Slack: FAQ tickets are matched and answered instantly; defect tickets trigger PM alerts with severity assessment
- Codex auto-fix PR: When the same UX confusion is reported 3+ times, Codex automatically writes a tooltip/explanation into the codebase, generates a test, and opens a GitHub Pull Request

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