# Capco

- **Event:** [Global Codex Hackathon: [London]](https://cerebralvalley.ai/e/open-ai-hackathon-london)
- **When:** Wed, Apr 15 at 10:00 AM – 8:00 PM (GMT+1)
- **Where:** CodeNode, London, UK
- **Placement:** 1st Place
- **Team:** [Sarah Riley](https://cerebralvalley.ai/u/sarahriley), [Jacopo Carrani](https://cerebralvalley.ai/u/jcarrani), [Marcel Deufel](https://cerebralvalley.ai/u/Marcel-Deufel)
- **Gallery:** https://cerebralvalley.ai/e/open-ai-hackathon-london/hackathon/gallery
- **Page:** https://cerebralvalley.ai/e/open-ai-hackathon-london/hackathon/gallery/9

Sentra is a real-time decision intelligence layer embedded in retail banking frontline interactions. It transforms fragmented customer data into a dynamic “digital twin,” enabling agents to understand customer context, assess vulnerability, and take the most appropriate action (proactively or during live interaction). 

Key Features:

- Digital Twin: Real-time, contextual view of the customer (financial, behavioural, interaction signals)
- Vulnerability Assessment: Explainable identification of financial stress and customer risk with clear guardrails
- Intelligent Orchestration: Dynamic next-best-actions, including recommendations, suppression of harmful offers, and tailored guidance
- Agent Interface: Real-time prompts, reasoning, and suggested actions during calls

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Markdown version of https://cerebralvalley.ai/e/open-ai-hackathon-london/hackathon/gallery/9. Site index for agents: https://cerebralvalley.ai/llms.txt · full text: https://cerebralvalley.ai/llms-full.txt