# Team Ruthwik

- **Event:** [Meta Global AI Developer Hackathon](https://cerebralvalley.ai/e/meta-ai-developer-hackathon)
- **When:** Oct 26, 12:00 PM – Nov 4, 9:00 PM (EST)
- **Where:** Online
- **Team:** [Sai Ruthwik Pakala](https://cerebralvalley.ai/u/ruthwik_11)
- **GitHub:** https://github.com/ruthwik11/SnapDesk
- **Demo video:** https://youtu.be/QIci1qVaHhI
- **Gallery:** https://cerebralvalley.ai/e/meta-ai-developer-hackathon/hackathon/gallery
- **Page:** https://cerebralvalley.ai/e/meta-ai-developer-hackathon/hackathon/gallery/2224

Snapdesk is an AI-powered customer support platform that turns customer complaints into evidence-backed, policy-driven decisions.

When a customer receives a damaged product, they usually have to explain the issue, upload photographs, wait for a support agent to investigate, and go through a lengthy refund or replacement process.

Snapdesk aims to simplify this entire workflow.

Customers submit their complaints through a dedicated portal using text, images, videos, or optional voice notes. The system analyses the submitted evidence, identifies and tracks potentially damaged regions, and generates a structured damage report.

It then evaluates the findings against the specific business's policies and decision thresholds to recommend an appropriate resolution, such as a refund, replacement, repair, rejection, or human review.

Businesses get a separate dashboard where they can manage complaints, configure their own policies, monitor product-wise damage and return trends, and review AI-generated decisions.

One important aspect of Snapdesk is that every business has its own policies. A complaint involving a product purchased from one business must never be evaluated against another business's rules.

## More from Meta Global AI Developer Hackathon

- [Bucketa](https://cerebralvalley.ai/e/meta-ai-developer-hackathon/hackathon/gallery/2221)
- [VoiceNav AI](https://cerebralvalley.ai/e/meta-ai-developer-hackathon/hackathon/gallery/2222)
- [Signal Chase](https://cerebralvalley.ai/e/meta-ai-developer-hackathon/hackathon/gallery/2223)
- [VISHAL YADAV](https://cerebralvalley.ai/e/meta-ai-developer-hackathon/hackathon/gallery/2225)
- [Retrodict](https://cerebralvalley.ai/e/meta-ai-developer-hackathon/hackathon/gallery/2226)
- [Lukas Campos](https://cerebralvalley.ai/e/meta-ai-developer-hackathon/hackathon/gallery/2227)

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