# Suzeasy

- **Event:** [Meta Global AI Developer Hackathon](https://cerebralvalley.ai/e/meta-ai-developer-hackathon)
- **When:** Oct 26, 12:00 PM – Nov 4, 9:00 PM (EST)
- **Where:** Online
- **Team:** [Sujan Rimal](https://cerebralvalley.ai/u/Suzeasy)
- **GitHub:** https://github.com/sr-devopsCloud/support-inbox-triage
- **Demo video:** https://www.youtube.com/watch?v=iLlbaCSKRZ8
- **Gallery:** https://cerebralvalley.ai/e/meta-ai-developer-hackathon/hackathon/gallery
- **Page:** https://cerebralvalley.ai/e/meta-ai-developer-hackathon/hackathon/gallery/1347

Support Inbox Triage solves a simple, costly problem: support mail that never gets a reply.

It loads a sample inbox of 8 fake emails, skips the 2 already replied emails before any AI call, and classifies the 6 unreplied emails by topic and urgency. It then shows them in a queue sorted by urgency first, then oldest first, so a locked out customer and a checkout crash sit on top, ahead of lower urgency billing and address questions.

For each queued email, it drafts a short reply for human review. It never sends email, and it never invents a shipping date, a refund amount, or a fix. A human must approve or edit the draft before it is used.

The result is a simple dashboard a support team can scan in seconds: 6 unreplied, 2 critical or high, 4 topics, with a draft ready under each email.

## More from Meta Global AI Developer Hackathon

- [Fluidfield](https://cerebralvalley.ai/e/meta-ai-developer-hackathon/hackathon/gallery/1344)
- [FDev](https://cerebralvalley.ai/e/meta-ai-developer-hackathon/hackathon/gallery/1345)
- [Sentinel Ember](https://cerebralvalley.ai/e/meta-ai-developer-hackathon/hackathon/gallery/1346)
- [ProofShot](https://cerebralvalley.ai/e/meta-ai-developer-hackathon/hackathon/gallery/1348)
- [Pulse](https://cerebralvalley.ai/e/meta-ai-developer-hackathon/hackathon/gallery/1349)
- [Clear Context](https://cerebralvalley.ai/e/meta-ai-developer-hackathon/hackathon/gallery/1350)

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