# Neuron Burners

- **Event:** [Meta Global AI Developer Hackathon](https://cerebralvalley.ai/e/meta-ai-developer-hackathon)
- **When:** Oct 26, 12:00 PM – Nov 4, 9:00 PM (EST)
- **Where:** Online
- **Team:** [ROBI Hasan](https://cerebralvalley.ai/u/rhasan229)
- **GitHub:** https://github.com/Daddy-Ousen/RunBookPilot
- **Demo video:** https://www.youtube.com/watch?v=AzTvQrSpGtw
- **Gallery:** https://cerebralvalley.ai/e/meta-ai-developer-hackathon/hackathon/gallery
- **Page:** https://cerebralvalley.ai/e/meta-ai-developer-hackathon/hackathon/gallery/1258

RunbookPilot helps IT support engineers at Windows Managed Service Providers (MSPs) fix tickets faster and more safely.

The problem: Engineers get many tickets, such as AD lockouts, VSS backup failures and RDP errors. They search scattered runbooks by hand, and they can copy a risky PowerShell command by mistake. Fast, wrong advice from an AI makes this worse.

What it does: The engineer pastes a ticket or attaches a Windows error screenshot. RunbookPilot finds the best matching runbooks from 18 runbooks (for now), using BM25L search. Muse Spark Open (served on Baseten) reads the ticket and the screenshot. It then gives a likely cause, steps to tick off, and PowerShell commands, all based only on those runbooks. If no runbook covers the ticket, it says so and escalates to Tier 3. It can also draft a new runbook for that case.

Why it is safe: A fixed rule engine (app/safety.py) labels every command “Read-only” or “Needs approval”. It overrides the AI’s label every time. RunbookPilot never runs any command. It only shows commands for a person to review.

Extras: It re-triages a ticket using RMM diagnostic output. It stages a ticket note for the PSA system. It has a Safety lab and a benchmark: 17 of 17 covered tickets found in the top 3, and 0 mislabeled commands.

Stack: FastAPI, BM25L, Pydantic validation, Muse Spark Open on Baseten, a plain JS frontend, Vercel.

Live demo: https://runbookpilot.rhasan.online

## More from Meta Global AI Developer Hackathon

- [Girl Dad Gaming](https://cerebralvalley.ai/e/meta-ai-developer-hackathon/hackathon/gallery/1255)
- [Shine](https://cerebralvalley.ai/e/meta-ai-developer-hackathon/hackathon/gallery/1256)
- [StitchCheck](https://cerebralvalley.ai/e/meta-ai-developer-hackathon/hackathon/gallery/1257)
- [AI Change Inspector](https://cerebralvalley.ai/e/meta-ai-developer-hackathon/hackathon/gallery/1259)
- [HereOut](https://cerebralvalley.ai/e/meta-ai-developer-hackathon/hackathon/gallery/1260)
- [Baris Erzeren](https://cerebralvalley.ai/e/meta-ai-developer-hackathon/hackathon/gallery/1261)

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