# Claims - Live

- **Event:** [Google I/O Hackathon](https://cerebralvalley.ai/e/google-io-hackathon)
- **When:** Sat, May 23 at 9:00 AM – 10:00 PM (PDT)
- **Where:** Shack15, San Francisco, CA
- **Team:** [Bharat Bhavnasi](https://cerebralvalley.ai/u/bvsbharat)
- **GitHub:** https://github.com/bvsbharat/Claims-Live
- **Demo video:** https://youtu.be/X6p6YjwXsko
- **Gallery:** https://cerebralvalley.ai/e/google-io-hackathon/hackathon/gallery
- **Page:** https://cerebralvalley.ai/e/google-io-hackathon/hackathon/gallery/30

Claims Live -  A Flash Agent. Always Ahead.

It is a real-time, Gemini 3.5 -powered agent that joins every claims intake call alongside the human rep. It listens, structures, and submits — turning a stressful phone call into a compliant, fully captured claim before the caller hangs up. 

/n 

#The problem /n 
When someone files a First Notice of Loss, they're rarely calm. A multi-vehicle collision on the freeway. A water heater that just flooded the basement at 2am. Stranded at an airport after a hurricane diverts every flight. Emotional distress is at its peak — and on the other end of the line is a claims rep who has to do four hard things at once:
Capture under pressure. Chronological event descriptions, vehicle makes and models, damage segments, loss locations, contact details — all extracted from a customer who is mid-sentence, repeating themselves, and emotionally overwhelmed.
Reason against policy in real time. Coverage limits, deductibles, named exclusions, riders, endorsements. The rep has to cross-reference the customer's story against a dense policy document while the customer is still telling the story.
Stay compliant. Identity verification, disclosure of deductibles, explanation of timelines, mandatory empathetic acknowledgment of loss. Miss any of these and the claim is exposed.
Read the room. Distress level, pacing, tone. Push too hard and the caller breaks; move too slowly and they hang up.
Under this load, two things happen: details fall through the cracks (the wrong vehicle, the missing photo, the unrecorded address), and the rep stops actually listening — because they're typing.
The solution
Claims Live runs as an agent on every call. It transcribes in real time, extracts structured FNOL fields as the conversation unfolds, validates them against the policy, surfaces the next compliance check the rep owes the customer, and auto-fills the claim form. When everything's captured, the agent submits the claim and returns a confirmation number — all before the caller has finished saying goodbye.
The rep stops typing and starts listening. The customer feels heard. The claim gets filed correctly the first time.

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Markdown version of https://cerebralvalley.ai/e/google-io-hackathon/hackathon/gallery/30. Site index for agents: https://cerebralvalley.ai/llms.txt · full text: https://cerebralvalley.ai/llms-full.txt