# Monica

- **Event:** [Google Gemini Hackathon](https://cerebralvalley.ai/e/2025-ted-ai-hackathon)
- **When:** Oct 18 at 9:00 AM – Oct 19 at 5:00 PM (PDT)
- **Where:** Shack15, San Francisco, CA
- **Team:** [Edward Zhong](https://cerebralvalley.ai/u/edwardzhong)
- **GitHub:** https://github.com/rhit-bhuwalk/agent-311
- **Demo video:** https://youtu.be/4prubsRC_xE
- **Gallery:** https://cerebralvalley.ai/e/2025-ted-ai-hackathon/hackathon/gallery
- **Page:** https://cerebralvalley.ai/e/2025-ted-ai-hackathon/hackathon/gallery/32

An AI-powered WhatsApp bot that automates San Francisco 311 service requests. Users report issues (potholes, graffiti, illegal dumping) via WhatsApp messages, and the system uses Gemini
   AI to analyze the conversation, extract location and issue details, and automatically submit requests to SF 311. The project includes:

  - Multi-turn conversational AI for clarifying issue details and location
  - Multimodal support: analyzes text, images, and video to understand what's being reported
  - Automated browser-based form submission using Playwright
  - Real-time dashboard showing message processing and request status
  - Integration with Twilio WhatsApp API

  The bot simplifies civic engagement by allowing residents to report issues through natural conversation instead of complex web forms.

---

Markdown version of https://cerebralvalley.ai/e/2025-ted-ai-hackathon/hackathon/gallery/32. Site index for agents: https://cerebralvalley.ai/llms.txt · full text: https://cerebralvalley.ai/llms-full.txt